"This is for our 1st grandchild (we have 4 children and hopefully many more grandchildren to come) - and pray that you'll always be in business to order more plates from. With Sincere Thanks, Carol Beacham." |
Delivery pricing & methods: Delivery is free worldwide. All products are shipped by the safest and most secure methods available to us. Please allow up to 28 days for delivery. In your interests, we will always use a courier, and these guys need signatures for proof of delivery. Please, please, therefore, ensure that you let us know in advance, if you think there will be no one at your specified delivery address, so we may forewarn your courier to leave your order either with a neighbour, or placed in some secure place on your premises.
Delivery Queries: When receiving your order from us, please check carefully that all items are present and in perfect condition. When signing the courier’s documentation (or electronic LCD screen) you are basically agreeing to a full and complete delivery which is undamaged. When receiving your goods therefore, please inspect the packaging carefully for damage, and if it states on the consignment three packages, ensure you receive three packages. Should you be short delivered, or have visible damage on any item at this juncture, you need to inform the courier at this time, and ask him/her to note this. Subsequently, you must also contact us within 24hrs of receipt of your order, so that we may make the appropriate enquiries. Do not telephone us as all such discrepancies need to be in writing. Couriers will not action verbal requests.
Faulty goods: As hard as we try here at Commemorative-plates, to ensure we supply you the very best products at all times, there may be a problem with an item or items supplied to you. On receipt of your order, should you feel that your plate is in some way defective, or that it’s faulty, we need to know about as soon as possible. You must quote your order reference and date ordered, and a full description of the fault. Please let us have any contact details, so we can come back to you by the swiftest method possible. Do not return any products without our authorisation, as there may be an alternative solution, more convenient to both parties. Await further communication from us. |
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